Frequently Asked Questions
SHIPPING POLICY:
Please allow up to 5-8 business days for processing before orders ship.
Changes to shipping addresses or any other information will not be made once an order is placed.
We do not offer expedited shipping.
Please see your shipping confirmation email to track your order. Contact customer service for assistance if there is no movement on your tracking after several business days.
You may experience shipping delays with carriers beyond Airywear's control.
We appreciate your patience!
HOLIDAY SHIPPING POLICY:
We ask to allow up to 14 business days for order processing BEFORE shipment. Holiday Shipping Period: November 21- December 31
There are no returns on any items, please make sure that you check the sizing chart to make sure that you get the best fit!
All items purchased at a discounted price or during a sale are final sale.
No changes will be made to an order once placed, including but not limited to shipping or billing addresses, payment types, and adding or removing items from orders. Please ensure that before you finalize your purchase, you have selected the correct size and color of your items, and correct shipping and billing information.
Order errors will result in cancellation. Orders cannot be canceled once processed for fulfillment or shipped.
DEFECTIVE/DAMAGED/INCORRECT ITEMS
If there is an issue with an item due to being damaged/defective OR due to the wrong item being shipped to you, please contact customer service at shopairywear@gmail.com for authorization within 7 days after the package is received.
Deadlines: Please ensure you report any issues within the respective deadlines:
- Damaged: Within 7 days of when the package was marked delivered
- Defective: Within 7 days of when the package was marked delivered
- Wrong Items: Within 7 days of when the package was marked delivered
- Missing Items: Within 7 days of when the package was marked delivered